Return & Refund Policy

Last updated August 11, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. Please see below for further details. 

RETURNS

All returns must be postmarked within fourteen (14) days of receiving. All returned items must be in new and unused condition, with all original labels attached. Fragile items, such as Mirrors and Drinking Glasses, must be packaged carefully so they do not break on the return. 

ITEMS THAT CANNOT BE RETURNED

• Wedding Invitations
• Save the Dates
• Thank you Cards
• Personalised Mirrors
• Personalised Drinking Glasses
• Personalised Buntings
• Personalised Wedding Decor

As these items are personalised, they can not be returned. Please note that we cannot accept responsibility for any errors in information that were approved during the mock-up stage.

DAMAGED ITEMS

If your order has arrived either damaged or broken, please get in contact as soon as possible at hello@ditsydaizy.com. Please provide your Order Number and photos for proof of the damage. 

RETURN PROCESS

To return a possible item, please email us at hello@ditsydaizy.com with your Order Number and request a refund. We will guide you through the next steps. 

REFUND

After receiving your return and inspecting the condition of your item(s), we will process your return. Refunds may take 1-7 days to appear back on your original payment method. We will e-mail you once your refund has been processed. 

QUESTIONS

If you have any questions concerning the return policy, please get in contact.