Frequently Asked Questions

Invites

We offer Samples for each of our different Invitation suites. They are available by clicking here.

Our Samples are sent with generic text, not personalised. The Sample allows you to feel the paper, see the sizing, and overall get a vibe to see if it is a perfect match for you!

Alongside the Sample you will also receive a colour chart, printed on the matching paper to the invite.

If you would like your invitations custom designed and created from scratch we would love to help bring your dream Invite to life!

Please get in contact at hello@ditsydaizy.com with as many details as you can of your vision, along with any reference pictures, and we will let you know if it is something we can create for you!

No! We have no minimum order on our Invites. You can order as little or as many as you need!

Once you’ve placed your order, we’ll email you a link to an online form where you can provide all the necessary details for your invitations.

Within 3 working days (Monday–Friday) of submitting the completed form, you’ll receive a digital mock-up of your design. At this stage, you’re welcome to request as many revisions as needed to ensure everything is perfect.

After you approve the final design, your order will move into production. Production typically takes 5–12 working days, and we’ll provide a more precise timeframe when we send your digital mock-up.

Pre-Production: 2-5 working days
Production: 5-12 working days

Typically, one invitation is sent per household rather than to each individual. We recommend ordering at least five extra invitations in case you need spares or would like to keep one as a keepsake.

If we have not sent you a Digital Mock-up, you can request a cancellation for a full refund.

Once a Digital Mock-up has been created, you will lose a percentage of your refund.

Once Invitations have been dispatched, you are unable to request a cancellation as it is a custom item.

As invitations are custom-made, we’re unable to offer refunds. If your order arrives damaged or there’s an issue, please contact us as soon as possible with photo evidence so we can assist.

Please note that we cannot accept responsibility for any errors in information that were approved during the mock-up stage.

Delivery

Once your order has been dispatched, it should arrive within 2–4 working days. You’ll receive a tracking number in your dispatch confirmation email.

Please note that dispatch times vary depending on production, so refer to the individual product page for specific details.

At this time, we only ship to England, Wales, Scotland and the Channel Islands.

If your order hasn’t arrived after the estimated delivery time, please contact us at hello@ditsydaizy.com with your name and order number.

We also recommend checking your tracking information for the latest updates.

If you have not received a dispatch e-mail, please get in contact as soon as possible via hello@ditsydaizy.com . Once your order has been dispatched, unfortunately, it is out of our hands. You will have to get in contact with the shipping company, Royal Mail.

If an order is returned to us, it will be automatically refunded unless it is a custom order.

All orders are sent via Tracked Shipping. You will receive a Tracking number in your dispatch e-mail. If you did not receive this number, then please get in contact.

If your order has arrived either damaged or broken, please get in contact as soon as possible. Please provide your Order Number and photos for proof of the damage.

If you question hasn't been answered then please get in contact either through one of our forms or at hello@lazybears.co.uk